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This policy explains exactly what data hc888 collects when you create an account, make a deposit via Easypaisa or Debit Card, and use the platform — and what choices you have over that data. Availability of this service depends on local law and eligible regions in Pakistan.
When you open an account on hc888, we collect the details you provide during registration — your name, contact information, and any identity verification documents required under the applicable process. When you fund your account using Easypaisa or a Debit Card, we record transaction references and amounts so your account wallet stays accurate and any query can be resolved quickly. We also collect device and session data — such as your IP address, browser type and session timestamps — to keep your account secure and to detect unusual access patterns. This technical data is not sold or shared with advertising networks. Cookies are used to maintain your login session and to remember your account preferences across visits; you can manage cookie settings through your browser. Where we work with payment processors to handle Easypaisa or Debit Card routes, those processors operate under their own data obligations and we share only the minimum transaction data required to complete a deposit or withdrawal. We retain your account data for as long as your account remains active and for any period required by applicable law in Pakistan. If you close your account, we will retain records only where legally required to do so.
This policy applies to the hc888 platform and the services accessible through it where local law permits. It covers your account access, transaction history and the data generated during your sessions. It does not extend to third-party services that have their own separate data terms.
Data collected when you log in, update your profile or change your account settings falls inside this policy. This includes login timestamps, device identifiers and any profile fields you fill in directly.
Deposit and withdrawal records processed through Easypaisa or Debit Card are covered here. We keep these records to resolve disputes, match wallet balances and respond to account support queries.
Your game session data — titles played, rounds completed, results — is logged to your account history. This data stays within your account record and is used only for account-level reporting and support.
External payment processors, game studios like CQ9 and Spadegaming, and any linked services operate under their own privacy terms. We do not control those terms and this policy does not speak for them.
You have real, actionable choices over the data hc888 holds about you. Reviewing your account records is the first step — log in and head to your account dashboard, where your deposit history, transaction references and profile details are all visible. If something looks wrong — a name spelling, a contact number, an address field — you can update most profile details directly from the account settings screen. For anything that cannot be changed through the interface, reach out to our support team and we will make the correction after verifying your identity. You can also ask us what data we hold on your account, and we will confirm the categories of information stored. If you want to close your account and request deletion of personal data, contact support with that request in writing; we will process it subject to any retention obligations under applicable law in Pakistan. We aim to respond to all data-related requests within a reasonable timeframe.
Log in and open the account dashboard. Your transaction history, wallet balance and profile data are listed there. No separate request is needed to view information already shown in your account.
Update contact details and profile fields from the account settings screen. For fields locked behind verification, contact support with the correction and your account reference so we can process it.
If you want to know specifically what categories of data we hold, send the question through our support channel. We will confirm what is stored and how it is used for your account type.
To close your account and request deletion of personal data, submit a written request to our support team. We process these requests subject to legal retention requirements that apply in Pakistan.
For any question about how hc888 handles your data — whether it is about a transaction record, a correction request or a data deletion query — you can contact us through the channels below. Include your account reference in any message so we can locate your record quickly and respond accurately.
Open the live chat widget from any page on hc888 to reach our support team. Use this for quick questions about your account data or transaction records.
Send your privacy or data question to our support email. Include your account username and a clear description of the request so we can respond with the right information.
The help centre inside your account dashboard contains answers to common data and privacy questions. Check there first for information about cookies, record access and account closure steps.
Our approach to data handling is built around what you can verify in your own account. Every deposit reference — whether from Easypaisa or a Debit Card — appears in your transaction history so you can confirm the record matches what you submitted. Session security is maintained through standard encryption on data in transit, and access to your account requires your credentials each time. We do not retain unnecessary data once a purpose is fulfilled, and we do not share personal details with third parties outside of what is needed to process a transaction or comply with applicable law.
We use cookies to keep your session active and to save your account preferences. No advertising or cross-site tracking cookies are set without your acknowledgement. Manage cookie settings through your browser at any time.
Your account credentials are stored in hashed form. Access logs track login events so you can see recent activity on the account dashboard. Report anything unusual to support immediately with your account reference.
We keep your account and transaction data for as long as your account is active and for any period required by applicable law in Pakistan. When that period ends, data is removed from active systems.
When this policy changes, the updated version is published at this address. The date at the top of the page reflects the current version. Check back here directly to see what is in effect.
These are the questions we see most often about data, account records and your rights under this policy. If your question is not answered here, contact our support team through live chat or email with your account reference.
We collect the details you enter during registration — name, contact information and any identity verification fields required by the account process. We also log device and session data, such as your IP address and login timestamps, to keep your account secure.
Yes. Each deposit or withdrawal reference processed through Easypaisa or Debit Card is recorded to your account wallet history. This record is visible from your account dashboard after login and is used to resolve any transaction queries you raise with support.
Your transaction history, wallet balance and profile details are visible directly in your account dashboard. For a broader confirmation of what categories of data we hold, contact our support team with your account reference and we will provide that information.
Most profile fields can be updated from the account settings screen after login. If a field is locked, send a correction request to our support team with your account reference and the correct details. We will verify your identity and make the change.
We share only the minimum data needed to process a transaction — for example, with the payment processor handling an Easypaisa or Debit Card deposit. We do not sell personal data or share it with advertising networks. Game studios like CQ9 and Spadegaming handle game session data under their own terms.
Submit a written request to our support team through live chat or email, including your account reference and the specific request. We will process it subject to any data retention obligations that apply under local law in Pakistan, and confirm the outcome to you.